Recently, Sprint finally caught up to most of the other wireless carriers and started making street-level maps of their coverage available. I looked up my house. I then understood why my coverage is so horrible. I apparently live in a random Sprint black hole:
I had a rather humorous email interchange with an ISP sales guy I’ve been working with for a new branch office. Along with business-class cable internet service, I requested 1 static IP address for the new office. The install date for the service is tomorrow, so I emailed our sales guy this morning to ask if they had allocated the IP address yet:
(IP addresses changed for security purposes)
Hi Ric -
Do you have our static IP address yet? If so, could you please forward it to me?
Thank you
-Erik
Simple enough, right?
Here’s his response:
Spoke to tech support 555-555-1212. They gave me 2541.243.124. Your dns is 52.93.15.211 and 52.93.15.212
Look odd to you? It should…2541.243.124 is not a valid IP address. I replied:
Ric – I think you missed a “.” in that IP address. Could you please clarify?
Thanks-
Erik
It’s easy enough to miss a “.” – I’ve certainly done it plenty of times.
Ric replies:
Spoke to tech support 555-555-1212. They gave me 2541.243.124 is your address. 2541.243.124 is your Static IP Address. Your sub net is 255.255.255.252.
Okay – *now* it’s ON:
Ric -
2541.243.124 is not a vaild IP address. Like the DNS server addresses you gave me, valid IP addresses are “dotted decimal” notation, like xxx.xxx.xxx.xxx. See here for more details:
http://en.wikipedia.org/wiki/IPv4#Addressing
Please re-check with support and verify the correct address.
Thanks-
Erik
Ugh…hopefully he’ll learn something from this…
It’s a bummer that my first post in a long time has to be a rant, but oh well…it is what it is.
I’m going to be implementing a Blackberry Enterprise Server at work soon to let my blackberry-wielding co-workers get the most out of their phones. As such, I decided that I should probably switch over from my Treo 650 to a blackberry so I have some idea what I’m talking about when I have to troubleshoot for them. So…I received my new blackberry on Wednesday and then yesterday actually ported my sprint phone number over to the new device. Soon after, I started trying to get my email accounts integrated with the phone…I worked at it for several hours last night and an hour or so during the day today and couldn’t make it work. I finally gave in and called Sprint tech support today. I called them around 1:30 (on my drive home). I had a sneaking suspicion that the data services I had on my Treo hadn’t transferred over correctly to the Blackberry, so that was the first thing I asked. The first girl I talked to said yah – data services are turned on for my account and everything looks good. I kept pressing her that it wasn’t working right and she eventually transferred me to the tech support department. I talked with this guy for a while (explained the whole situation again) and after 15 minutes or so, he decided that he’d transfer me to their Blackberry support department. I talked to this guy for 5 minutesor so, explained my situation and suggested that there might be something awry with the data services. He apparrently didn’t like that solution and proceeded to put me on and off hold for the next 30 minutes. Finally, after all this time, he comes back on and says, “Hmm – sir it doesn’t appear that you have data services turned on for this account. Would you like me to turn it on?”.
!$!#@!#$$!
Seriously…tech support people and their stupid scripts.
Ugh.
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